- Nairobi, Kenya
Data Protection Statement
When focusing on Data protection, Climafrost Refrigeration, is committed to ensure the privacy and security of the personal data collected from our website users, including phone numbers, email addresses obtained via contact forms, and WhatsApp chat interactions. This Data Protection Policy outlines our practices regarding the collection, use, storage, and protection of personal data to comply with applicable data protection laws and regulations.
Collection of Personal Data
We collect personal data from website users in the following ways:
- Contact Forms: When users fill out contact forms on our website to inquire about our services or request assistance, we may collect their name, email address, phone number, and any other information provided voluntarily.
- WhatsApp Chat: Users may also contact us via WhatsApp chat directly from our website. In such cases, we may collect users’ phone numbers and any other information shared during the conversation.
Use of Personal Data
We use the personal data collected from website users for the following purposes:
- Communication: To respond to inquiries, provide information about our services, and communicate with users regarding their requests or queries.
- Customer Support: To provide customer support and assistance to users who contact us for help or technical support.
- Marketing: With user consent, to send promotional materials, newsletters, and updates about our products, services, and promotions.
Storage and Protection of Personal Data
We take appropriate technical and organizational measures to ensure the security and confidentiality of personal data collected from our website users. This includes implementing encryption, access controls, and other security measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
Personal data is stored securely on our servers and/or third-party service providers’ platforms, and access is restricted to authorized personnel only. We regularly review and update our security measures to mitigate risks and comply with data protection standards.
Sharing of Personal Data
We do not sell, trade, or rent users’ personal data to third parties. However, we may share personal data with trusted service providers, contractors, or business partners who assist us in operating our website, conducting business, or providing services to users. We ensure that such third parties are bound by contractual obligations to protect the confidentiality and security of personal data and comply with applicable data protection laws.
User Rights and Choices
Users have the following rights regarding their personal data:
- Access: To request access to the personal data we hold about them and receive a copy of their data.
- Rectification: To request correction of any inaccuracies or incomplete information in their personal data.
- Erasure: To request deletion of their personal data, subject to applicable legal requirements and our legitimate business interests.
- Withdrawal of Consent: To withdraw consent for the processing of their personal data for marketing purposes at any time.
- Objection: To object to the processing of their personal data in certain circumstances, such as direct marketing.
Contact Us
If users have any questions, concerns, or requests regarding our Data Protection Policy or the handling of their personal data, they can contact us using the contact details provided on our website.
Updates to the Policy
We may update this Data Protection Policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically for any updates or changes.